At WebCityShop, we are a customer orientated organization started in 2020. We offer a wide variety of products and multiple brands. We are confident that you'll love our products and you can count on us to ensure you receive the best products we have on the market.

If you have any questions, comments or concerns about your order, you can always contact us at sales@webcityshop.com or dial (256) 321-9223.

Damages and issues 

Please inspect your order upon receipt of your product and contact us at sales@webcityshop.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve your concerns.

Because our items are print on demand at the time an order is placed, certain conditions may apply.                                                                                                

If you have issues or concerns with your item, you must contact us via email within 72 hours of the item being delivered to your address.

Returns are accepted only if the item arrives damaged (printed aesthetic or damaged item)

For apparel items, size exchanges or returns are generally not accepted. This is because all of our products are custom made to order. We do not have inventory on hand and produce a product only when an order is placed, therefore there is no item to be exchanged.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

After contacting us, we will walk you through the steps to ship the item back to us. If you have any questions, please email us at sales@webcityshop.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@webcityshop.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return, exchange or refund questions at sales@webcityshop.com. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Web City Shop is a Print on Demand company who specializes in custom hand-made products.  Once we receive an order, items take between 5-8 business days to process. We typically ship all orders within 8-10 business days. Once your order is shipped, you will immediately receive a tracking number to the email provided in the order form. Please allow 10-12 business days to receive a tracking number. If after 12 business days, you have not received a tracking number, please contact our team at sales@webcityshop.com.

Web City Shop offers Free Shipping on all orders over $75. 

WHICH CARRIER DO YOU USE?

We ship all items with USPS, UPS OR FEDEX. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

**It depends on the product and stock availability.**

We ship orders from our USA facility and from our overseas facilities.

• USA - Within 7-20 business days
• Canada - Within 7-20 business days
• Western Europe - Within 10-30 business days
• Australia/NZ - Within 10-30 business days
• Rest of the World - Within 10-30 business days 

I DIDN'T RECEIVE MY ORDER.

Please email us at sales@webcityshop.com with your order number from the confirmation order email/SMS message you received. We will help track down your order. We are not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficient address. Some packages may take longer than the expected time frame as we are not able to control USPS carrier's delivery schedule once the item has shipped. 

Please refer to the FAQ section for any additional questions or feel free to contact our team at info@webcityshop.com.

Thank you valued customer!

Web City Shop Team